Privacy Policy

Last updated: October 2026

This privacy policy explains how Emergency Plumbers (“we”, “us”) handles personal data when you use this website or contact us. The data controller is Emergency Plumbers, contactable at [email protected].

What information we collect

When you complete our contact or quote enquiry form, we collect the details you choose to provide, which may include:

• Your name
• Your telephone number
• Your email address
• Your postcode
• Details of the plumbing problem or work you describe in your message
• Your preferred contact method and, for quotes, property type and timing

We do not ask for special category data or payment details through this website. Please do not include sensitive information in your message that we have not asked for.

How we use your information

We use the information you provide to:

• Respond to your enquiry and answer your questions
• Arrange and carry out any plumbing work you ask us to quote for or book
• Contact you about your enquiry by your preferred method
• Keep records of work carried out and communications relating to it

Lawful basis

We rely on the following lawful bases under the UK GDPR:

• Consent, when you submit an enquiry form, for us to use your details to respond.
• Legitimate interests, to respond to and manage enquiries and to run our business.
• Contract, where we are arranging or carrying out work you have requested.
• Legal obligation, where we must keep certain records, for example for tax purposes.

How long we keep your information

We keep personal data only as long as necessary for the purposes above and to meet legal requirements. We keep it only as long as we need it to respond to your enquiry and for a reasonable period afterwards. After that, information is securely deleted or anonymised.

Who we share it with

We do not sell your personal data. We may share it with trusted service providers who help us operate, such as:

• Our website form and email provider
• Our website hosting provider

These providers act on our instructions under appropriate agreements. We may also disclose information where required by law.

Cookies

Our use of cookies is explained separately in our cookie policy. This website does not set tracking or advertising cookies by default.

Your rights

Under UK data protection law you have the right to:

• Be informed about how your data is used
• Request access to the personal data we hold about you
• Ask us to correct inaccurate data
• Ask us to erase your data in certain circumstances
• Restrict or object to certain processing
• Request data portability where applicable
• Withdraw consent at any time, where we rely on consent

To exercise any of these rights, contact us using the details above.

Complaints

If you have a concern about how we handle your data, please contact us first so we can try to resolve it. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority, at ico.org.uk.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last revised.

Contact

For any questions about this policy or your personal data, email [email protected] or call [email protected].